Privacy Policy

This Privacy Policy describes how Polohel (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from polohel.store.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Examples include version of web browser, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site.
  • Order Information: Examples include name, billing address, shipping address, payment information (including credit card numbers via Shopify Payments), email address, and phone number.

  • Customer Support Information: Any information you provide when contacting our support team at support@polohel.store.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Offering products for sale and processing payments.
  • Shipping and fulfillment of your orders.
  • Keeping you updated on new services, products, and offers.
  • Providing real-time order tracking and return management via 17track.
  • Optimizing our store experience through the Google & YouTube app.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store.
  • We use Shopify Payments for secure, encrypted payment processing.
  • We use 17track to provide transparent order tracking and return services.
  • We may share your Personal Information to comply with applicable laws and regulations or to protect our rights.

OUR COMMITMENT TO YOUR PRIVACY: Polohel does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We believe in your peace of mind and prioritize the security of your data.

4. COOKIES AND TRACKING TECHNOLOGIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to improve your browsing experience and to provide our services. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls.

5. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. YOUR RIGHTS

If you are a resident of certain states (such as California) or regions, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

7. SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All credit card transactions are handled through Shopify Payments, which is PCI-compliant.

8. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@polohel.store or by mail using the details provided below:

  • Email: support@polohel.store
  • Address: 4526 Rainer Rd, Jacksonville, FL 32210-7058, United States.
  • Service Hours: Mon–Fri, 9:00 AM – 5:00 PM EST.